Returns and guarantee

Last updated:

60 days of walks or every penny back.

The 60-day guarantee

Walk with it for 60 days from the day it arrives. If it is not right for you and your dog, send it back and we will refund every penny of the price you paid.

Who pays return postage:

Free size swap

Wrong size? Within 60 days we will swap it for another size free of charge.

How to return or swap

1. Contact us with your order number and whether you want a refund or a swap.
2. We will send you the return address and instructions.
3. Once it is back with us, we refund to your original payment method within 14 days, or send the new size.

Your legal rights

This guarantee is on top of your legal rights, not instead of them. Under the Consumer Contracts Regulations 2013 you can cancel an online order within 14 days of receiving it, without giving a reason. Under the Consumer Rights Act 2015, faulty goods can be rejected, repaired or replaced.

If an item is faulty, we pay the return postage.